We would rather refund someone who is not getting value than keep money from a customer who feels stuck. This page explains exactly how that works.
Who processes your refund
Our order process is conducted by our online reseller Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders, and handles returns and refunds on our behalf.
You do not need to contact Lemon Squeezy yourself. Email us as described below and we will authorise the refund; Lemon Squeezy issues it back to your original payment method. This is also why the credit appears on your statement from Lemon Squeezy rather than from us.
The 7-day money-back guarantee
If you are not happy with your first purchase, email us within 7 days and we will refund it in full.
This applies to:
- Your first subscription payment, monthly or annual.
- Your first purchase of a lifetime product.
We will ask what did not work, because that is how we improve — but the refund does not depend on your answer. There is no form to fill in and no retention script.
How to request a refund
Email support@smartkdp.com from the address on your account, within 7 days of the charge. Include the order number from your receipt if you have it to hand; if not, we will find it.
We aim to reply within one business day. Once approved, the refund goes back to the original payment method and typically appears within 5–10 business days, depending on your bank or card issuer.
What happens to your account
When a refund is issued, the access you paid for ends: paid features are switched off and, for a lifetime product, the unlock is removed.
Your work stays yours. Refunding does not delete your projects or your files. Anything you already exported is yours to keep and publish — we do not claw back finished books.
After the 7 days
Once the 7-day window has passed:
- Subscriptions: you can cancel at any time in Account → Billing. Cancelling stops the next charge and you keep full access until the end of the period you have already paid for. We do not refund a period that has already begun or elapsed, and we do not pro-rate an unused part of the current period.
- Annual plans: the same applies — cancel any time, keep access to the end of the paid year.
- Lifetime products: the 7-day window is the refund window.
Where we may decline
We will decline a refund where:
- The 7-day window has passed and no statutory right applies.
- You are asking for a repeat refund on a product you have already been refunded for once.
- The account breached the Acceptable Use Policy, or the purchase shows signs of fraud or payment abuse.
- A chargeback has already been filed for the same charge. In that case the dispute is with your bank and we respond there instead — please email us first, it is faster for everyone.
Exceptional circumstances
If something went wrong on our side — a failed export you paid for, a double charge, a plan that did not activate — tell us regardless of the date. Those are not refund requests, they are mistakes to fix, and the 7-day window does not apply to them.
If you are in the EU or the UK
You have a statutory right to cancel a distance contract for digital services within 14 days, without giving a reason. That right sits alongside our guarantee above, and where it gives you more, it wins.
There is one important qualification, and it is the standard one for digital services:
When you buy a plan and choose to start using SmartKDP immediately, you are asking us to begin supplying the service during the cancellation period, and you acknowledge that you lose the 14-day right of withdrawal once the service has been fully performed. We ask for this confirmation explicitly at checkout.
In practice this rarely matters, because our own 7-day guarantee is unconditional and we honour the 14-day statutory window for EU and UK consumers in good faith regardless. If you are in the EU or UK and want to withdraw within 14 days, email support@smartkdp.com and say so.
Nothing in this policy affects your statutory rights in respect of a service that is faulty, not as described, or not supplied with reasonable care and skill.
Chargebacks
Please email us before disputing a charge with your bank. A chargeback costs us a fee and locks the payment for months, and in almost every case we would simply have refunded you. If you have already filed one, email us anyway — we can usually resolve it faster than the dispute process.
Taxes
Refunds include any tax that was charged on the original payment.
Questions
Email support@smartkdp.com. If you are unsure whether your situation qualifies, ask — we would rather talk it through than have you assume the answer is no.