We would rather refund someone who is not getting value than keep money from a customer who feels stuck. This page explains exactly how that works.
Who processes your refund
Every purchase is a purchase from SmartKDP, Inc., and we handle refunds ourselves. Email us as described below and we will issue the refund through our payment processor — Stripe, or PayPal if that is how you paid — back to your original payment method. The credit appears on your statement from SmartKDP, the same name as the original charge.
The 7-day money-back guarantee
If you are not happy with your first purchase, email us within 7 days and we will refund it in full.
This applies to:
- Your first subscription payment, monthly or annual.
- Your first purchase of a lifetime product.
It works differently for downloadable content bundles, because those are files rather than access — see Publish-Ready Bundles below.
We will ask what did not work, because that is how we improve — but the refund does not depend on your answer. There is no form to fill in and no retention script.
How to request a refund
Email support@smartkdp.com from the address on your account, within 7 days of the charge. Include the order number from your receipt if you have it to hand; if not, we will find it.
We aim to reply within one business day. Once approved, the refund goes back to the original payment method and typically appears within 5–10 business days, depending on your bank or card issuer.
What happens to your account
When a refund is issued, the access you paid for ends: paid features are switched off and, for a lifetime product, the unlock is removed.
Your work stays yours. Refunding does not delete your projects or your files. Anything you already exported is yours to keep and publish — we do not claw back finished books.
AI credits you bought
AI credits bought as a one-off top-up never expire, and they are only spent once your plan's monthly allowance has run out.
A top-up is refundable in proportion to what you have not spent. If you bought $25 of credits, spent some, and ask for a refund within the 7 days, we refund the share still unspent and remove those credits from your balance. Credits you have already spent bought AI work we already ran for you, so they are not refunded and not taken back.
The same rule applies to a chargeback: when a payment is disputed we remove the unspent credits from that purchase straight away, and restore them if the dispute is resolved in our favour.
Credit packs are subscriptions, so the subscription rules below apply to them instead.
After the 7 days
Once the 7-day window has passed:
- Subscriptions: you can cancel at any time in Account → Billing. Cancelling stops the next charge and you keep full access until the end of the period you have already paid for. We do not refund a period that has already begun or elapsed, and we do not pro-rate an unused part of the current period.
- Annual plans: the same applies — cancel any time, keep access to the end of the paid year.
- Lifetime products: the 7-day window is the refund window.
Publish-Ready Bundles and other downloads
A Publish-Ready Bundle is a set of finished book files. Once you have downloaded them you have them permanently, so this one cannot work like the guarantee above.
Before you download anything, you can change your mind for any reason within 7 days and we will refund you in full. Email support@smartkdp.com and we will cancel your access to the files.
Once you have downloaded any file in a bundle, that purchase is no longer refundable — except where the files are faulty, not as described, or where a statutory right applies. At checkout we ask you to confirm that you want immediate access and that you understand you are giving up the cancellation right described below; you cannot complete the purchase without confirming it.
If a bundle is not what we described it to be — a book that will not open, an interior Amazon rejects on a fault of ours, missing files — that is a fault, not a change of mind. Tell us and we will fix it or refund you, whenever you notice.
Where we may decline
We will decline a refund where:
- The 7-day window has passed and no statutory right applies.
- You are asking for a repeat refund on a product you have already been refunded for once.
- The account breached the Acceptable Use Policy, or the purchase shows signs of fraud or payment abuse.
- A chargeback has already been filed for the same charge. In that case the dispute is with your bank and we respond there instead — please email us first, it is faster for everyone.
Exceptional circumstances
If something went wrong on our side — a failed export you paid for, a double charge, a plan that did not activate — tell us regardless of the date. Those are not refund requests, they are mistakes to fix, and the 7-day window does not apply to them.
If you are in the EU or the UK
You have a statutory right to cancel a distance contract for digital services within 14 days, without giving a reason. That right sits alongside our guarantee above, and where it gives you more, it wins.
There is one important qualification, and it is the standard one for digital services:
When you buy a plan and choose to start using SmartKDP immediately, you are asking us to begin supplying the service during the cancellation period, and you acknowledge that you lose the 14-day right of withdrawal once the service has been fully performed. We ask for this confirmation explicitly at checkout.
For downloadable content bundles the equivalent qualification is the one for digital content supplied on a non-physical medium: when you ask for immediate access to the files and acknowledge that you lose the 14-day right of withdrawal by doing so, that right ends once the download begins. We take that acknowledgement as an explicit confirmation at checkout, not as a buried term, and we do not start the download without it. Before you download, the right is intact and so is our own guarantee.
In practice this rarely matters for plans, because our own 7-day guarantee is unconditional and we honour the 14-day statutory window for EU and UK consumers in good faith regardless. If you are in the EU or UK and want to withdraw within 14 days, email support@smartkdp.com and say so.
Nothing in this policy affects your statutory rights in respect of a service that is faulty, not as described, or not supplied with reasonable care and skill.
Chargebacks
Please email us before disputing a charge with your bank. A chargeback costs us a fee and locks the payment for months, and in almost every case we would simply have refunded you. If you have already filed one, email us anyway — we can usually resolve it faster than the dispute process.
Taxes
Refunds include any tax that was charged on the original payment.
Questions
Email support@smartkdp.com. If you are unsure whether your situation qualifies, ask — we would rather talk it through than have you assume the answer is no.